Nela Kačmarčik-Maduna
Soft Skills for Life and Work

Bridging the Generational Divide: Navigating Soft Skills in the Modern Workplace

Table of Contents

Introduction: Life is not fair, but that is not the point

A few years ago, at the beginning of my new career, I felt inspired to share my enthusiasm for mentoring young people at work. To my surprise, a lot of people I talked to shared their reservations about young professionals.

“They are lazy and arrogant.” “You cannot trust them”. “The moment they learn something from you, they will leave in search of better opportunities!”. “The schools and faculties are not preparing them for real life”.

At the same time, I talked to young people, and their stories confirmed the generational (or experience-based) gap in understanding. Most of the great young talents felt underappreciated, undervalued, and not respected. “Too often we have to accept jobs way below our potential.” “I did not study only to pick up coffee or to make minutes from boring meetings!”.

I remember my first day at work vividly. I also know how it feels to be unemployed or unemployable. Many people I know gladly accepted my YOM interview requests—to share their “messages to my younger self”. It was the beginning of the initiative called Mission Possible.

Dozens of recorded interviews and hundreds of comments and contributions allowed me to draw some common threads. This white paper is an extended invitation to discussion on how to use soft skills to bridge the generational divide at work.

As the modern workplace continues to evolve, one of the most compelling aspects of this transformation is the dynamic interplay of generations. The intergenerational workforce is more diverse than ever, encompassing Baby Boomers, Gen X, Millennials, and Gen Z. Each generation brings a unique set of values, experiences, and expectations to the table, influencing the way we work and interact.

This white paper explores the multifaceted landscape of generational diversity at work, with a particular focus on the significance of soft skills. Soft skills, often referred to as “people skills” or “emotional intelligence,” play a crucial role in fostering collaboration, communication, and overall success in today’s workplace. They serve as the bridge that connects individuals across generations, enabling us to navigate the challenges and opportunities presented by this diverse workforce.

Understanding generational differences and similarities

To effectively bridge generational divisions in the workplace, it is critical to first understand each generation’s distinct qualities, attitudes, and expectations. Let’s take a closer look at the characteristics that characterize Baby Boomers, Generation X, Millennials, and Generation Z:

Baby Boomers (Born 1946-1964): This generation is often characterized by their strong work ethic, loyalty to employers, and a preference for face-to-face communication. They value stability, job security, and have a wealth of experience to offer.

Gen X (Born 1965-1980): Gen Xers are known for their independent and resourceful nature. They are often seen as the “latchkey kids” who grew up in the age of emerging technology. As a result, they tend to be adaptable and comfortable with both traditional and digital modes of communication.

Millennials (Born 1981-1996): This generation, also known as Generation Y, has grown up in the digital age and is often associated with a strong desire for work-life balance, purpose-driven work, and a preference for instant and digital communication.

Gen Z (Born 1997-2012): The first true digital natives, Gen Z is characterized by their technological fluency, preference for remote work, and a pragmatic, results-oriented approach to their careers. They are committed to diversity and inclusion.

While these are generalizations and individual experiences may vary, understanding these characteristics can be a valuable starting point for fostering better intergenerational understanding in the workplace.

The Significance of Soft Skills at the beginning of a career

Soft skills, often referred to as interpersonal or people skills, are the abilities that enable individuals to interact, communicate, and collaborate effectively with others.

Recently published studies confirm the hypothesis that these skills will remain significant at work in the years to come, especially in the context of increasing prevalence of AI introduction.

Soft skills include but are not limited to:

Effective Communication: The capacity to convey ideas clearly, listen actively, and adapt communication styles to suit the audience. This skill is critical for ensuring messages resonate with colleagues from different generations.

Adaptability and Resilience: The ability to embrace change and bounce back from setbacks. As the workplace continuously evolves, adaptability is crucial to staying relevant and successful.

Emotional Intelligence: The capacity to recognize, understand, and manage one’s own emotions, as well as the emotions of others. In a diverse and multigenerational workforce, empathy and emotional intelligence foster collaboration and empathy.

Leadership and Collaboration: The skill to lead and inspire teams, fostering cooperation and collective success. Effective leadership and collaboration skills are vital for building a harmonious multigenerational workplace.

Critical Thinking and Problem-Solving: The ability to analyze situations, identify challenges, and develop effective solutions. These skills are valuable for overcoming the unique obstacles posed by generational differences.

Creativity and Innovation: The capacity to think creatively and propose innovative solutions to problems. Fostering creativity and innovation is key to driving progress in a rapidly changing work environment.

As the workplace transforms and generations bring their distinct strengths and perspectives, soft skills emerge as the common ground upon which constructive communication and collaboration can thrive. Recognizing the significance of these skills is a fundamental step towards bridging generational divides.

The intergenerational workplace is a dynamic space where unique challenges and opportunities coexist. Here, we explore the various facets of navigating generational differences effectively:

Challenges and Opportunities: The collision of different generational norms can lead to misunderstandings, resistance to change, and potential conflicts. However, it also brings opportunities for knowledge sharing, innovative problem-solving, and a dynamic work environment that can drive progress.

Strategies for Effective Communication and Collaboration: Understanding and embracing diverse communication styles is paramount. Organizations can provide training to help employees develop cross-generational communication skills, fostering understanding and collaboration.

Recognizing and Respecting Diverse Perspectives: Creating an environment that respects the unique values, experiences, and expectations of each generation is essential. Encouraging open dialogues and inclusion can help break down barriers and promote empathy.

Case Studies of Organizations Successfully Bridging Generational Gaps: Learning from real-world examples of organizations that have effectively managed generational diversity can provide valuable insights into best practices and strategies for success.

These insights set the stage for further exploration of generational differences, soft skills, and practical strategies for harmonious coexistence in the workplace.

How to avoid the biggest mistakes at the beginning of a career?

How do you plan your career in the age of AI when seeking your first job? The answer lies in soft skills.

What will the value of the diplomas and certificates you obtain be? Will you be able to monetize your knowledge and skills when artificial intelligence can perform more and more tasks?

The first answer to this question is undoubtedly soft skills. There are jobs that algorithms will never replace, but also roles where the new generations will augment artificial intelligence with their human touch to deliver top-notch results to employers and clients.

The second answer is humanity. The more you develop your humane, emotional, and social intelligence, the less AI will be your competition. We all go through an endless loop: from “I know nothing” to “I know it all,” and from “I don’t want to stand out” to “I am unique.”

Many young and educated candidates hope that, through numerous job applications and rejections, they will eventually land their desired job. In reality, it’s quite the opposite. The good news is that the biggest mistakes at the beginning of your career can be easily (and for free!) avoided.

What are the biggest mistakes you can avoid at the start of your career? Although you can’t completely avoid them, learning from these mistakes can save you a lot of time and disappointment.

Mistake 1: Putting money first

While it may seem like money is the most important thing, you’ll quickly realize that money is only crucial until you meet your basic needs. Global research indicates that people actually prioritize their children and family. Career and occupation come second. People want to make a meaningful and useful contribution. Material wealth ranks third on that list.

Earnings stem from achievements, added value, or problem-solving. Before entering negotiations, prepare evidence and arguments. Regardless of who is paying you and how much, remember that you are always working for yourself and your career.

Can you pre-sell your effort and work?

Certainly, money is important, and everyone wants fair compensation for their efforts. However, the missing key ingredient is trust, which is necessary for pre-selling services. We think the same way when we are consumers: we want to know what we are getting, how much, and what to expect, all aligned with our needs and desires. This applies to selling services too, even when the service is measured in the time you invested.

So, if you’re a young person, learn from experienced salespeople and offer a “free sample.” It’s easy to create a multimedia CV where you can demonstrate your skills and prove your knowledge. It’s even easier to find help along this path, often for free. There’s no point in reducing your chances and worrying about rejection or lack of response when you can use that time to create video materials to introduce yourself, write a blog, or learn how to spend time more effectively on social media.

Bonus tip: Don’t lie in your application and resume, as everything can be easily verified today.

Mistake 2: Sending applications without thinking and preparation

When you’re looking for a job in a specific field or with a particular employer, you have better chances if you prepare thoroughly. Follow their announcements, ask someone already working there, or ask someone in a similar role. Even if you change your mind, the knowledge you gain will still be useful. If you’re not sure about your exact goals or which job attracts you, give at least one option a chance for 100 days. If you can’t align your values with what you learn about the job or employer, don’t force it. Save your time and effort by saying “no” to the wrong choices.

Mistake 3: Accepting offers without thinking

In reality, you choose your job and employer just as they choose you. Before accepting an offer, even after a long period of uncertainty and unsuccessful attempts, it’s important to learn about the employer’s strengths and weaknesses and how they treat their employees. Otherwise, mutual disappointment could occur.

Of course, you can’t completely avoid mistakes. However, if you can learn from others’ experiences, the beginning of your professional career can be more enjoyable and fulfilling.

How do you master skills not taught in school or college?

For young individuals, especially women, starting their careers in 2023 presents a challenge with generational clashes.

“They don’t take me seriously!” A tells her friend from college, adding that her more experienced colleague can’t seem to grasp digital skills. “Even though I practically handle everything the system requires, they still see me as inexperienced and not up to the task. It’s not just exhausting; it’s also damaging my self-confidence!”

Her friend nods with understanding and tries to help with her experience: “My boss sent me a picture that ruined my day through the inbox! The next day, he invited me for a drink, which was even harder to deal with. I don’t know how to act.”

They include a third colleague in a video call who’s on maternity leave with her baby. “You should quit and pursue your dreams!” she says. The two of them smile wryly because they don’t have the courage to quit or the time to search for a new job.

They’re not alone. While employers struggle to find young people willing to accept internships and develop experience gradually because they prepare for real life in college, it’s not easier for young individuals.

How do you figure out what is expected of young people at the start of their careers?

Although there is an abundance of information, advice, and informal education available, making a decision is not easy. It’s not accessible to everyone, and not everyone can afford courses that could make job hunting easier.

At the same time, research indicates that soft skills are the primary reason for resignations and poor hiring choices. According to LinkedIn’s 2019 report, 91% of talent professionals say soft skills are crucial for the future of employment and human resources. The same report concluded that 89% of employees rated as poor typically lack soft skills, and 57% of companies have trouble accurately assessing these skills.

Mission Possible: Common Messages to Younger Selves

Although every story included in the mosaic of messages to younger selves offered a unique perspective and an authentic insight, for this paper I gave myself liberty to compile these messages into a few headlines.

I am convinced that every young person following these recommendations can significantly increase their chances for a beautiful and fulfilling career and well-paid jobs, it is up to every individual to make its decisions.

What are the main points of intergenerational wisdom?

Message to the Younger Me: Mastering the Art of Discipline and Time Management

It is so easy to fall for distractions, other people’ opinions and expectations and own fears. Many interviews in the Mission Possible repeated how important it is to stay on track, persevere and prioritize career choices.

Related to this point is the advice to adopt big vision and persistent tiny habits.

Several contributors in their messages to younger self told their stories about their beginnings and perseverance.

Embracing Confidence and Self-Awareness: A Generational Legacy

“Maybe the most important message to my younger self is not to worry too much about popular opinions” – one is of common nuggets of wisdom.

Knowing how fragile self-confidence can be at a young age, no wonder many of us wish we can reach that awareness as early as possible.

Patience as a Superpower: Navigating Life with Mindfulness

Many of us would tell our younger selves to “breathe, be patient, and know that everything will be OK.”

Only after a certain age and a great deal of experience can one be confident enough to alleviate the stress of uncertainty and fear of the unknown.

Many wisdom quotes aim to convey this intergenerational capability with empathy and understanding – not to worry in advance and not to worry about a lot of issues outside its own reach and relevance.

Nurturing Health Across Lifetimes: Messages for a Healthier You

To all of us, it may be inspiring to acknowledge how much intergenerational love, wisdom, and DNA effort was invested in each of us. All of us have

2 Parents,
4 Grandparents,
8 Great-Grandparents,
16 Great-Great-Grandparents,
32 Great-Great-Great-Grandparents,
64 Great-Great-Great-Great-Grandparents,
128 Great-Great-Great-Great-Great-Grandparents,
256 Great-Great-Great-Great-Great-Great-Grandparents,
512 Great-Great-Great-Great-Great-Great-Great-Grandparents, and
1024 Great-Great-Great-Great-Great-Great-Great-Great-Grandparents…

Regardless of whether the parents were present or absent, caring or negligent, the building blocks that contributed to our capacities, abilities, and efforts are undeniable.

With gratitude, awareness, and mindfulness, one of the most repeated pieces of advice to younger people is to consider physical and mental health.

Different tools and methods can be of help, but the bottom line is to invest in health, resilience, and the prevention of risks that can limit the quality of our lives in the future.

Proactive Approach: Fueling Innovation

“Nobody wants to employ me!” It sounded desperate for one of the Mission Possible interviewees at one point. Fortunately, that insecure period did not continue long, and it served as a catalyst for the creation of her own blog, which ultimately formed the foundation of her professional success.

Many stories involved bravery, foresight, and a willingness to try new things. To summarize, courageously entering into the unknown is a response to a common dilemma among young professionals, “How do I start a career without experience, connections, or references?” The answer is to be bold, experiment, and learn from experience.

Nurturing a Culture of Learning: Lifelong Literacy

Asking questions is a neglected skill, especially crucial in today’s world.

I’m not sure how much time is dedicated to this skill in schools and universities, but I increasingly notice how challenging it is for young people to formulate and ask questions.

At the same time, if you don’t know how to ask a question, you’ll have a tough time finding or obtaining what you’re looking for.

I vividly remember a piece of advice from a more experienced journalist during my younger years at a press conference. It has been echoing in my ears for the past twenty years: “You ask questions here to showcase how much you know and to get noticed.”

Back then, I thought she must know better because she had a few more years of experience. Later, when I started to learn and practice how to ask questions, it became evident that this was instrumental in my progress.

Today, I see that many young people listen to the wrong advice, believing that they should always demonstrate how much they know in every situation. However, when you know how to ask a question, you open many more doors for yourself.

Firstly, you create an opportunity to learn something new. Secondly, ChatGPT becomes a tool for you, not just a toy.

Of course, Google responds only to questions, and it’s logical that you’ll get a better answer if your question is of high quality.

Your ego won’t guarantee your income. Initially, if you lack self-confidence, that’s a perfectly normal and expected feeling! Society and your surroundings, especially in the age of social media and social networks, impose too many expectations on you.
Your initial lack of self-confidence is a normal reaction. However, if you hide, feel ashamed, or are afraid, you become invisible, and that’s not in your best interest.

The best way to gain self-confidence is to prove to yourself and others what you are capable of.

Transform all the diplomas and certificates you’ve collected and all the education you’ve gone through into proof of what you know and can do.

How?

Practice. Training. Learning from your mistakes.

Start with small attempts, practice, and simply monitor your progress.

It’s not glamorous or quick, but it definitely works!

Building Bridges: Networking Across Generations

All of us who have more than two years of life and professional experience know well that most jobs in this world are obtained and arranged through connections. In fact, there’s nothing wrong with it because “connections” actually signify trust, recommendations, and human interaction.

For a young person just starting to look for their first job, the important lesson is that “getting a job” doesn’t mean the end or the goal. Getting a job is actually the beginning. Whether it turns out to be the start of a challenging period or the beginning of a successful career depends on luck, ability, and circumstances.

Although I proudly claimed that I never got a job through connections, looking back over the decades, I must admit I was wrong. All the connections that led me to new opportunities and new jobs were actually built, strengthened, and nurtured over the years. In fact, these connections were created unconsciously, sometimes invisibly and unintentionally.

What’s much more important for this story is the roadmap through the three steps to a job through connections. I’m using four parallel case studies with real people from my (real or virtual) surroundings who have turned creating and maintaining contacts into an art form. The international network Inspiring girls is one of initiatives created to help intergenerational transfer of wisdom and inspiration.

And finally, how do you build connections for a better job?

Although these steps are simple, they are neither easy nor applicable to everyone.

Creating, strengthening, and connecting connections that lead to jobs means living with other people. Connections mean trust, recommendations, and humanity. It’s no wonder that the best jobs are often secured thanks to connections.

The contemporary workplace is a complex tapestry of generations, each with its own distinct worldview and approach to work. The generational mix ranges from the experienced and seasoned Baby Boomers to the tech-savvy and innovative Gen Z. This amalgamation has sparked a dynamic shift in the workplace culture, shaping everything from communication methods and leadership styles to organizational values and expectations.

Generational differences have always existed, but today’s workforce is marked by a unique coexistence of multiple generations, each contributing its strengths and perspectives. As Baby Boomers retire, younger generations are taking the reins, infusing the workplace with fresh ideas, energy, and a digital-first mindset. However, this generational transition is not without its challenges, as differing worldviews, values, and communication styles can lead to misunderstandings and conflicts.

Soft skills, which include abilities such as effective communication, emotional intelligence, adaptability, and teamwork, have risen to the forefront as critical components for navigating these generational divides. These skills, unlike technical or hard skills, are transferable and universally relevant, making them an essential asset in bridging generational gaps. Whether it’s resolving conflicts, leading diverse teams, or collaborating on projects, soft skills have become the glue that holds a multigenerational workforce together.

In this white paper, we delve into the world of generational differences at work, with a strong emphasis on the role soft skills play in fostering harmony and productivity. Through research, case studies, and the personal narratives of individuals who have navigated these generational shifts, we aim to provide a comprehensive understanding of this complex landscape. Our objective is to shed light on the importance of soft skills, offering insights, strategies, and practical recommendations for individuals and organizations seeking to thrive in a multigenerational workforce.

Stay with us as we explore the challenges and opportunities presented by generational diversity, unveil the unique perspectives of our contributors through “Messages to Younger Selves,” and provide actionable guidance for a more inclusive and effective workplace.

This draft sets the stage for your white paper, introducing the topic, the importance of generational diversity, and the role of soft skills in bridging generational gaps. It also teases the “Messages to Younger Selves” section, creating curiosity and interest in what’s to come. You can continue by expanding on the other sections in your outline to create a comprehensive white paper.